Process

Meter / radio installations and cross connection surveys will be completed by neighborhood, beginning with the initial pilot phase of 250 customers in the Wildwood South neighborhood. Customers will be contacted by mail regarding appointment arrangements.

The Appointment
The appointment will take approximately one hour. An adult resident, at least 18 years of age, must be present for the duration of the appointment. During each appointment, the city will replace the water meter / radio and, for residential customers, conduct a cross connection survey. Cross connection survey results, listing any corrections that need to be made, if any, will be provided to the homeowner at the end of the appointment.

Homeowner Actions Required
Homeowners will be required to correct any cross connection violations identified during their appointment within 30 days. Once corrections are made, each homeowner will need to mail a signed copy of the survey results to the city stating that the corrections have been made.